Flare

Terms of Service

Last updated · FLARE DATING LIMITED

About these terms

These are Flare's Terms of Service. They govern your use of Flare, the dating app operated by FLARE DATING LIMITED ("Flare", "we", "us"), on the web and on iOS and Android. By creating an account or using Flare you agree to them.

Flare is a pre-launch product: it is in final development ahead of public release, features described below reflect what the app does today, and this page is updated as the product changes. Where something is not yet built or not yet automated, that is stated plainly rather than implied to exist.

Eligibility

You must be 18 or older to use Flare. This is enforced when your profile is created — a date of birth that would make you under 18 is rejected outright, not merely discouraged, so no usable profile can exist for a minor.

Your account

You sign in with a one-time code sent to your email address — there is no password to manage or lose. You are responsible for keeping access to that email account secure; anyone who can read your sign-in code can sign in as you.

Verification gates the product. You cannot browse other members, be shown to other members, or send a message until your identity has been verified. This is enforced in the database as a precondition for those functions, not just an interface choice — see the Privacy Policy for what identity verification involves, what is sent to our verification provider, and its current limits.

Deleting your account is immediate, permanent and self-serve, from your dashboard (mobile: your Account screen). What is deleted, and the records that are not, are described in the Privacy Policy. The one case in which we can pause a deletion is described under "Reporting, blocking, and enforcement" below. If you have a membership bought through the App Store, deleting your account does not stop Apple billing you. If you bought it through Google Play, we try to cancel the renewal when you delete your account, but cannot guarantee it. Either way, cancel in the store first — see "What deleting your account does and does not do to a membership" below.

We can suspend or terminate an account that violates these terms or the law, including after a report. We keep a minimised record that we did so and when, for as long as described in the Privacy Policy, so we can account for the decision if it is ever disputed.

Your photos must be real

Your profile photos must be real photographs of you. AI-generated or AI-altered images of a face are not allowed, whether the whole photo is synthetic or a real photo has had a face swapped or generated onto it. Flare exists so that the person you meet is the person you saw — which is the same reason every account has to pass an identity check before it can be seen at all.

How this is enforced, stated plainly: Flare does not detect AI-generated images automatically, and we know of no tool that reliably could. It is a rule enforced when a profile is reported and a person reviews it — so if a profile's photos do not look real to you, report it.

Conduct

Using Flare, you agree not to:

Reporting, blocking, and enforcement

You can report or block anyone, from their profile, a conversation, or the pre-match likes-you list. Blocking is immediate and mutual — see the Privacy Policy for exactly what it hides and what it does not delete. Reporting takes a snapshot of the relevant conversation text, comments, and profile details at that moment, so that account deletion afterward cannot erase them. Photos are the one exception: the image files themselves are removed with the rest of an account when it is deleted, even from an existing report — the report keeps a record that a photo existed, not a copy of it.

One exception to that: content under investigation. If we are investigating a report that content on an account may be unlawful or may put someone at serious risk, then while that investigation is open we may stop the account's owner from deleting the account, and from adding, editing or removing its photos, profile and prompt answers. We may also take all of the account's photos off Flare, together with text on the account that we are investigating — such as a bio, prompt answers, like comments and messages — and move them to restricted storage that no member can reach and the app cannot show. Content moved there is not deleted when the account is, and nothing deletes it automatically: we delete it once any period for which the law requires us to preserve it has ended and we have reported the matter to the authorities, or sooner if our legal advisers direct us to. If the investigation finds the report was mistaken, we return the photos to the account; text we removed is not restored. The pause on deleting and editing ends when the investigation is closed.

Reports are reviewed by a person, not a bot. We are not stating a response time here: Flare has not launched, and there is no staffed rota with a committed checking cadence yet, so a number we cannot back is not one we are going to publish. If you are in immediate danger, contact your local authorities rather than waiting on a report.

To report a user or content you cannot reach in-app, email support@myflaredating.com with the profile's display name, what happened, and a screenshot if you have one.

Safety when meeting someone

Flare verifies identity before an account can be seen by anyone else, and offers Share My Date so you can send a trusted contact who you are meeting and where — see the Privacy Policy for exactly what that shares and for how long.

What identity verification does not do: at the moment the check was run, it compares a submitted government ID against the name and date of birth on the profile. It is not a criminal background check, it does not re-run if the profile is later edited, and it is not an ongoing guarantee of someone's behaviour or intentions after that moment. Checks run against our verification provider's live service, so the ID is compared against the official register — see the Privacy Policy for what is sent and what is kept, including a note about badges granted before that connection was made. Use the same judgment meeting someone from Flare that you would meeting anyone else you do not yet know: meet in public, tell someone where you are going, and use Share My Date.

Content you post

You own what you post — your photos, bio, prompt answers, and messages. By posting it on Flare, you give us the licence we need to store it, display it to the people Flare is designed to show it to, and operate the product around it — nothing more, and it ends when the content is deleted or your account is, except for a report's evidence snapshot and content moved to restricted storage during an investigation, which are kept longer for the reasons described in "Reporting, blocking, and enforcement" above and in the Privacy Policy.

You are responsible for what you post, and it must be lawful, must not infringe anyone else's rights, and must comply with these terms.

When you save a bio or a prompt answer, or send a like comment or a message, Flare checks it against a list of words and phrases it doesn't allow. If one is found, it isn't posted and you're asked to edit it. The list is short and won't catch everything, and it doesn't check photos — reporting is still how most problems reach us.

Flare's name, logo, and branding belong to us. These terms do not give you any right to use them.

Membership and billing

Flare will require a paid membership. There is no free tier. This is a deliberate decision about how Flare works, not an introductory promotion — from the day membership sign-up opens, nobody uses Flare without a membership. Flare only charges you when you choose to buy a membership, and nothing in Flare charges you until you do. How a membership is billed, and whether it renews, depends on where you bought it — through Apple or Google, or directly from us — and each is described separately below. This section is the update promised by an earlier version of this page, published ahead of the point where you are ever asked to pay so that you can read it before it applies to you.

What is sold. Flare's memberships are organised into named tiers — Basic, Gold, and Platinum. Each grants use of the app; some tiers include eligibility for Flare's member events, as described below. The exact price, period, and features included in each tier are shown to you in the app, on our website's pricing page, or on the App Store or Google Play listing, before you pay, rather than fixed on this page — that is where they can be kept current as the product changes. A feature is only sold as part of a tier once it has actually shipped; where something you are shown has not shipped yet, it is not part of what you are paying for.

How billing works, if you buy through Apple or Google. A purchase made through Apple's In-App Purchase or through Google Play is billed and processed by Apple or Google — Flare never sees or stores your card details for that purchase. Your subscription renews automatically for the same period and at the same price until auto-renewal is turned off.

The deadline for turning it off is the store's, and the two stores are not the same. Apple's is at least 24 hours before the end of the current period, and your account may be charged for the renewal within that 24-hour window. Google publishes no equivalent 24-hour deadline: turning auto-renewal off before the renewal date stops the next charge — but Google may place an authorisation hold on your payment method some days before a renewal, and how long before depends on where you are, so it is not something to leave to the last hours. We are not restating either store's rule as our own; the store's own subscription settings are where the deadline that binds you is stated.

The fastest way to cancel is always the store's own settings — your Apple ID account settings or your Google Play subscriptions settings. On Apple, it is the only way: Flare has no ability to cancel an App Store subscription on your behalf, and neither the Flare app nor our support address can reach one. On Google Play, Flare can also cancel on your behalf if you ask us to, at support@myflaredating.com — cancelling that way stops future renewals and, as when you cancel it yourself, leaves your membership running to the end of the period you have paid for. We are not publishing a turnaround time for that, for the same reason we do not publish one for reports; cancelling in Google Play yourself stops the renewal at once (you keep access to the end of the period you have paid for), and asking us does not.

How billing works when you buy directly from Flare. Where Flare sells a membership directly — on our website, rather than through an app store — the payment is processed by our payment provider, Paystack. The membership is billed by Flare and managed through Flare, not through a store account. Flare never receives or stores your card number.

A membership bought on our website is a single payment for a single period. It does not renew automatically. When the period you paid for ends, your membership ends and you are not charged again. There is no subscription running in the background, nothing to cancel and nothing to switch off. If you want to carry on, you buy another period.

Prices are shown in Nigerian naira on our pricing page, and the price shown there is the price you are charged.

Refunds. Where you bought it decides how a refund works, and the three cases are not the same, so none is described as if it were another. For a membership purchased through Apple's In-App Purchase, the refund decision is Apple's alone — you request it from Apple, through your purchase history or Apple's report-a-problem page, and Flare can neither grant nor refuse it. For a membership purchased through Google Play, you have two routes: request a refund from Google through Google Play's order history and support, or ask us at support@myflaredating.com — Flare is able to refund a Google Play order itself. A refund on its own does not end your subscription: unless it is refunded and revoked, the subscription keeps running and will renew again, so if you want the membership to stop as well, say so when you write to us, and check your subscription's status in Google Play afterwards. For a membership bought directly from Flare on our website, the refund decision is ours — the payment is our transaction rather than a store's, so neither Apple nor Google is involved. Ask us at support@myflaredating.com. The caveat above does not apply to a membership bought on our website: there is no renewing subscription to stop, because a direct purchase is a single payment for a single period. In every case we look at each request individually rather than promising a fixed refund window here.

Price and term changes. If we change a tier's price or what it includes, the change applies to new subscribers and, for an existing subscriber, from your next renewal — or, for a membership bought on our website, from your next purchase — never retroactively to a period you have already paid for. Where Apple or Google requires you to actively accept a price increase before it applies to your existing subscription, that happens through their own renewal process, not ours. A change that materially affects your rights is also covered by "Changes to these terms" below.

Flare member events

Gold and Platinum memberships include eligibility to be invited to member events that Flare arranges outside the app. Stated plainly, because a membership benefit a contract stays silent on is worse than one whose limits are spelled out: being on one of those tiers makes you eligible to be invited, not guaranteed a place at any particular event. Flare arranges these events, and decides who is invited to each one, at its own discretion, and an invitation is not guaranteed in any given period. The Flare app itself does not sell, book, ticket, schedule, or fulfil any event — there is no purchase, booking, or scheduling surface for an event anywhere in the app, and there is no separate charge for one. If you are invited, Flare will contact you directly with the details.

What deleting your account does and does not do to a membership

Account deletion, described under "Your account" above, removes your Flare account and your access to the app. What it does to a store subscription depends on the store.

On the App Store, deleting your account does not cancel your subscription. Flare has no ability to stop an App Store subscription renewing — only you can, in your Apple account's subscription settings (on your device, or at account.apple.com). If you delete your Flare account without cancelling there first, Apple will keep renewing and charging you for a membership with no Flare account left to use it on.

On Google Play, we try to cancel the renewal when you delete your account. That means asking Google to cancel the renewal of a Play subscription that is still running, so that it is not charged again; it does not refund a period you have already paid for. It is a best-effort step, not a guarantee: if the request fails for any reason — for example, if Google cannot be reached, or we no longer hold a current record of that subscription against your account — your deletion still goes through and the subscription may keep renewing and charging you. Once your Flare account is gone, you can still cancel it yourself in your Google Play subscriptions settings.

So cancel first, in the store, before you delete. On the App Store that is the only route that works. On Google Play it is the way to be sure: the renewal stops at once, you keep access to the end of the period you have paid for, and you can see that it has been cancelled. You can also ask us to cancel a Google Play subscription for you (see "Membership and billing" above), but do that before you delete your account: the record that links your Flare account to your Google Play subscription is deleted with your account, so after that we may not be able to find the subscription.

A membership bought directly from Flare needs no cancelling: it is a single payment for a single period, so there is nothing recurring for deletion to stop. Deleting your account ends the period you have already paid for, and we also ask Paystack to deactivate the card authorisation it gave us for that payment. That call is deliberately not allowed to block your deletion, so if Paystack cannot be reached the deletion still goes through and the request is raised to us instead. Either way nothing in Flare can charge you once your account is gone, because the record a charge would be taken from is deleted with it.

Disclaimers

Flare is provided "as is". We do not guarantee that you will find a match, that another user's profile is accurate beyond what identity verification checks, or that the service will be uninterrupted or error-free.

We are not responsible for the conduct of any user, on or off the platform, or for what happens at a meeting arranged through Flare. Identity verification and the safety tools described above reduce risk; they do not eliminate it.

Limitation of liability

To the fullest extent permitted by Nigerian law, FLARE DATING LIMITED is not liable for indirect, incidental, or consequential damages arising from your use of Flare, or for the acts or omissions of another user. Nothing in these terms excludes liability that cannot lawfully be excluded.

Changes to these terms

We may update these terms as the product changes. A revised version is posted here with an updated date. For a change that materially affects your rights, we will also tell you in the app or by email before it takes effect.

Governing law

These terms are governed by the laws of Nigeria, and any dispute arising from them is subject to the jurisdiction of the Nigerian courts.

Contact

Email support@myflaredating.com.

About the company

Flare is operated by FLARE DATING LIMITED, a company registered in Nigeria. It is a dating service for adults aged 18 and over.

Questions, press or data-protection requests: support@myflaredating.com