Support
Contact us
Email support@myflaredating.com. There is no ticketing system and no bot — a person reads it.
Reporting a user, or content
Report someone from inside the app. Open their profile, or your conversation with them, and tap Report or block — in a conversation it is at the top of the screen, not on each message. If they have liked you and you can see your likes, their card there has it too. You can report, block, or do both at once. Reporting takes a copy of the relevant messages at that moment, so the report still stands even if they delete their account afterwards.
If you cannot reach the app, email the address above with the display name shown on the profile, what happened, and a screenshot if you have one.
If it involves a child, or someone who appears to be under 18, do not send screenshots of images. See our Child Safety Standards for how to report it and what we do.
A report raises an alert to a monitored mailbox, and is read by a person, not a bot. That alert is not a staffed rota with a committed checking cadence, so we are still not yet promising a response time — we would rather commit to one once there is a schedule behind it than publish a number we cannot honour. If you are in immediate danger, contact your local authorities first — Flare is not an emergency service.
Blocking someone
Blocking works both ways and they are not told. Once you block someone, neither of you can see or message the other, and your conversation disappears from both sides. It is not deleted — if you unblock them, from the Matches screen, it comes back.
If you feel unsafe, contact your local authorities first; Flare is not an emergency service.
Your data, and deleting your Flare account
To delete your Flare account, you do not need to email anyone:
- Open the Flare app and sign in, or sign in at myflaredating.com.
- Choose Delete my account. It is on your dashboard (in the app, under Account), and at the foot of the membership screen if the app is showing you that instead.
- Confirm with Yes, delete my account. Deletion is immediate and permanent, photo files included, subject to the exceptions in our Privacy Policy — including that, while an investigation of a report about the account is open, you may not be able to delete it.
If you pay for a membership through a store, cancel it there first. On the App Store, deleting your Flare account does not stop Apple billing you: only you can cancel, in your Apple account's subscription settings (on your device, or at account.apple.com). On Google Play, we try to cancel the renewal when you delete your account, but cancel it in Google Play first to be sure.
What deleting removes, apart from what is kept below: your profile, photos, location, prompt answers and verification data; your likes, matches and messages (for the other person too); your blocks; and any date you shared with a trusted contact.
What is kept after you delete, as the Privacy Policy describes:
- If you completed identity verification, a minimised record of it, for 24 months. It holds no ID number, email address, photo or location.
- The evidence copy taken when a report is made, by you or about you — intended to be kept for 24 months from the report. The clean-up that enforces that is not running yet, so today it is kept indefinitely.
- If we restricted your account, a minimised record of that decision — intended to be kept for 24 months, and today kept indefinitely, like our other internal records.
- Content moved to restricted storage during an investigation of a report — kept until any period for which the law requires us to preserve it has ended and we have reported the matter to the authorities, or sooner if our legal advisers direct us to. It is not deleted when the account is.
- A record of any payment you made, kept as a financial record. No retention period is set for these yet.
- A scrambled form (a hash) of your email address in our anti-abuse counters. It is meant to expire after 24 hours, but that clean-up is not running yet.
- The sign-in system's own log of sign-in events (which includes your email address and IP addresses), and database backups taken before you deleted. Neither expires automatically yet.
- An address you gave us for a launch email is not attached to your account, so deleting does not reach it. Email us and we will delete it.
The details are in the Privacy Policy, under “How long things are kept” and “Three things kept longer than we would like”.
On your dashboard at myflaredating.com you can also Download my data: a file of what Flare's own database holds about you, with working links to your photos. The Privacy Policy lists what it leaves out — among them reports made about you, the sign-in log, and stored payment credentials. Doing either yourself is faster and safer than asking us to do it by hand, which risks acting on the wrong account.
If we get it wrong
Email us first — most things are quicker to fix directly. You also have the right to complain to Nigeria's data-protection regulator, the Nigeria Data Protection Commission, at ndpc.gov.ng.
Who operates Flare
FLARE DATING LIMITED, a company incorporated in Nigeria. See Legal for the privacy policy and terms.